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Accepted Methods of Payment: We accept Paypal and Google Checkout.
Shipping Time: The time needed to ship merchandise will vary
depending on the shipment location and the particular time of year. Customers
should expect a 7-10 day delivery time.
Shipping Methods: Merchandise will be shipped using UPS Ground
Service where possible. In addition, some items may be shipped directly from the
manufacturer to customers. Toy Heaven, Inc. cannot ship
to P.O. Boxes or military addresses.
Damaged Shipments: Toy Heaven, Inc. will not cover items damaged
by the shipping carrier, however we will assist in the claims process provided
the customer agrees to and follows all of the following procedures:
· For items shipped via "non-freight" service such as DHL,
FedEx, UPS, or other carrier:
1. The recipient must call the appropriate shipping
carrier as indicated on the shipping label; DHL at
1-800-Call-DHL, FedEx at 1-800-GoFedEx or UPS at 1-800-PickUPS.
The recipient must give the shipping carrier the tracking
number(s) on the shipping label and request a pick-up because
the item(s) was damaged during shipping. This first step must be
completed within 3 business days of the shipment's delivery.
2. After DHL, FedEx or UPS picks up the damaged shipment
notify Toy Heaven, Inc. of the situation online at
www.toyheaveninc.com via email:
customerservice@toyheaveninc.com.
Include the shipment’s tracking number, Toy Heaven’s order
number and your purchase order number as well as a description
of the shipping damage, the claim number provided by the carrier
and the date of the pickup.
3. Toy Heaven, Inc. will issue a credit to the customer’s
account after reimbursement has been received by us from the
carrier. This process can be timely and may take 2 to 3 weeks or
more. Toy Heaven, Inc. will not issue credit for an order unless
the carrier approves and pays the claim.
· For items shipped via freight service such as FedEx
Freight, UPS Freight, Watkins, or other common freight carrier:
1. The shipment's recipient must receive the shipment
in person and must inspect the shipment when delivered. Damage
to boxes or cartons is not indicative of item damage.
2. The recipient must notify the freight delivery driver if
there is any shipping damage, request damage documentation and
refuse the damaged shipment at the time of delivery.
3. Toy Heaven, Inc. will issue credit to the customer after
reimbursement has been received by us from the carrier. This
process can be timely and may take a few months or more. Toy
Heaven, Inc. will not issue credit for an order unless the
freight carrier approves and pays the claim.
Manufacturers Defects: If a product appears to have a
manufacturer’s defect, email our Customer Service Department (customerservice@toyheaveninc.com)
for instructions. Do not return products to us without first contacting us to
receive instructions. If an item is to be returned to us due to manufacturer’s
defect, you must receive a Return Authorization Number. No packages will
be accepted without a Return Authorization Number written clearly on the
package.
Return Merchandise Policy: Toy Heaven, Inc. accepts returns only
within 30 days after shipment delivery. Only approved returns are accepted.
Buyer must obtain an authorized return authorization (RA) number from Toy Heaven
via email:
customerservice@toyheaveninc.com. Return
shipments must display the return authorization (RA) number clearly on the
shipping carton just below the shipping label. Returns without a properly
displayed RA# will be rejected. The buyer is responsible for return shipping
expenses as well as all other shipping expenses under all circumstances.
All returned non-defective merchandise must be in original purchase condition,
unused with the original packaging intact and include the original packing slip
to be eligible for credit. All returns that are eligible for credit are subject
to a 20% restocking fee. Toy Heaven, Inc. will issue credit upon approval of
returned merchandise. Toy Heaven will not issue credit for unpaid merchandise or
returned merchandise damaged in shipment. Toy Heaven, Inc. will not issue call
tags for returns.
Cancellation Policy: Customers have 24 hours to cancel an order or
until the order has shipped. After the item(s) have shipped, please see Return
Policy above.
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